Tuesday, 20 February 2018, 7:57 AM
Site: eCampus
Course: Student Help (Student Help)
Glossary: Frequently Asked Questions
ACCESS AND PERMISSIONS

How do I access eCampus on my mobile device?

You can access eCampus when connected to the internet and by using the default web browser on your mobile device. Search for ecampus polytechnic to locate our website and log in.

However, the best way to access eCampus from your mobile phone is to use an app. Download the Mobile Moodle app (available for android, windows and apple devices) from the relevant provider.

When run for the first time you need to enter the URL for our site. This is: ecampus.polytechnic.wa.edu.au 

Then enter your standard log in details (username and password). This information will be saved for subsequent use so you won't need to enter these details again.

 

LTI Error

Your screen displays LTI Error

Some of Polytechnic's eCampus courses use a special resource connection called an LTI. Occasionally there are problems with either your enrolment into this system, or with the LTI plugin that performs the connection to the resource. In these cases an image with a similar message to the one shown below will display.

LTI Error Message

If you get an error similar to this please note down the exact message that is displayed and talk to, phone or email your lecturer for more advice.

Why can't I open a file within my course?

In some cases, your course will have files that you'll need to download to fill in answers or activities. If you are unable to open or download one of these files there may be several reasons.

Missing correct software

You may not have the software installed to work with the file you are trying to download.

  • If the filename ends with an extension of '.pdf' it is an Adobe Acrobat file. Download and install the Adobe Reader to work with PDF files.

  • If the filename ends with an extension of '.doc' or '.docx' it is a Microsoft Office Word file.

  • If the filename ends with an extension of '.xls' or '.xlsx' it is a Microsoft Office Excel file.

Microsoft Office is a commercial product that can be purchased at cheaper rates if you are enrolled as a full time student. Student versions are available through the "It's not Cheating" Microsoft program.

However, every student at South Metropolitan TAFE is provided with an Office 365 email account which includes the Microsoft Office suite of programs. Using these online versions of the programs has the benefit of:

  • Automatically saves as you work
  • Can be accessed anywhere you can connect to internet 
  • Comes with 25GB of cloud storage space

Please see these instructions on how to use your Office 365 account

Security settings

You may have high security settings on your computer that are preventing files from being downloaded.

Try downloading the file and check at both the top and the bottom of your browser for a Security Warning message asking for permission to download the file. If there is a warning displayed you need to confirm that you really do want to open the file.

In Internet Explorer, if you have set your Security Settings too High, you will be unable to download. A dialog as pictured should appear:

Internet Explorer Security Error message

Go to TOOLS> Internet Options...> Security and click the Default Level button to reset. Pick OK to apply the change and retry downloading.

Pop-up blockers

Your pop-up blocker may be preventing the file from being downloaded. For information on how to allow pop-ups from your browser, see this FAQ.

Why can't I see the courses I'm enrolled in?

There may be many reasons why you can't see your enrolled courses on your course list:

  1. If you enrollment and/or Payment Plan have not been finalised you will not have been added to our systems.

  2. Courses do not become available on eCampus until the official start date listed on your enrollment form.
    You will be able to login to eCampus beforehand and access Student Help but you will not see your courses until the Start Date.

  3. If  you know you are correctly enrolled and it is past the start date for the course, your first point of contact will be your lecturer. Contact your lecturer to find our why your course has not appeared and see if the problem can be resolved.

  4. If you can't contact your lecturer, or they don't know why the course hasn't become available for you, please contact the elearninghelpdesk@smtafe.wa.edu.au.

Why does the link I click on bring up a "Page Not Found" error?

If you have been clicking a link and a "Page Not Found" error is displayed (rather than showing the linked resource), it may be due to a couple of reasons.

  1. The linked resource is temporarily down. From time to time, a web site may be unavailable due to maintenance work on its web server. Try the link again at a later time to see if it fixes the issue.
  2. The webpage your lecturer has linked to may have been moved or deleted. In this case please email or phone you lecturer directly to let them know that it is not working.
ASSIGNMENTS

How do I check my grades/marks?

First log in to eCampus.

Open the course you wish to check your grades for.Check grades

From the side Administration block choose Grades

A screen appears showing grades for all assessment tools in the current course.

An example is shown below. Depending on where the lecturer adds their feedback you may or may not see it in your User Report.

User report for grades

In the above example there are no grades for the two assignments, but the Example Quiz has been completed satisfactorily (passed).

Feedback in quizzes

Click the assessment tool name to see more details (e.g. Example Quiz). The Assessment Tool will be shown and you can see Generic feedback, if it has been set.

Quiz generic feedback

To see detailed feedback click the Review link and you can review every question with the pertinent feedback provided. Feedback is shown with a green background. The score for the question is shown in the grey area where the Question No is listed (e.g. Mark 1 out of 1).

Detailed quiz feedback

 Assignment feedback

Using Administration > Grades you should be able to see both your mark and feedback provided by your lecturer for assignments. See the example below.

Grades and feedback

As in the case of the Example Quiz, clicking on the Assignment name (Example Assignment - for offline practicals in this case) can provide more detailed information. In some cases your lecturer may have uploaded a file for you to check before reattempting an assessment. 

NB: for VET students grades show as Satisfactory or Not Yet Satisfactory. You may think of these as Pass and Re-attempt. For Higher Education students actual grades will be shown and scales if set up (e.g. Pass, Merit, Fail etc.).

How do I upload and submit files in an assignment?

To submit an Assignment in a course may be a one or two step process, dependant on if your lecturer has set the assignment up so that a Submission statement needs to be accepted and whether you are allowed to submit prior to a closing date.

The example below shows an assignment where attempts are open for uploading before the closing date, and acceptance of the submission statement is required.

  1. Pick the Assignment icon to open attempt (the name is dependent on the Course).
    Assignment icon
  2. Read the instructions.You may open the Assignment and read / print the instructions as many times as needed - this is not regarded as an attempt.
  3. Once you have created a file to submit, open the Assignment and scroll to the very bottom.
  4. Click the [Add Submission] button.
    Add submission
  5. A new screen will appear where you can upload your file. The number of files and size are preset by your lecturer. You can use [+ Add...] to bring up a standard 'File Picker' dialog OR drag & drop your file from your computer straight into the dashed area for dropping.
    NOTE: this option is not available on older Internet Explorer browsers.
    File submission

  6. Once you have uploaded your file(s) press the Save changes button.
    Save changes button
  7. At this stage your submission is still in draft and can still be edited (until the Lecturer assigned close date). Clicking [Edit submission] will allow you to update, delete, re-upload your submission.
    Draft submission status

  8. Once you are ready to submit your work for grading, open the Assignment, scroll to the very bottom and click [Submit assignment] as shown above.
  9. Depending on settings, you may be asked to agree to a Submission statement to be able to continue. If you agree with the Statement, 'tick' the check box to accept and click [Continue].
    Continue button
  10. The Submission status for your Assignment will update to "Submitted for grading".
    Submitted for grading

    You will be unable to make any further changes. Depending on your Lecturer's settings, after grading, your submission may be reverted to Draft so you can make changes. In this case, to resubmit your corrected version you would follow the steps as above.

How do I use Turnitin?

Many lecturers use the Turnitin Plagiarism checker to determine whether referencing has been correctly done and to guard against plagiarism. If your lecturer wishes you to use Turnitin they may request you submit to Turnitin in different ways.

  • Directly to Turnitin website
  • Via an eCampus Assignment

Most lecturers will enable Turnitin in a eCampus Assignment. Please see these Turnitin Instructions for using Turnitin in eCampus.

Please see these Turnitin instructions if using Turnitin via the Turnitin Website.

What types of files can be uploaded for assignment submission and how large can they be?

eCampus can accept all file types and upload files to 100mb in size. However, your lecturer may have a preferred file type, number of attachment and size limit set for your online assignment submission. If you can't upload your file recheck your assignment instructions and check with your lecturer what their requirements are.

Why can't I upload my assignment to Turnitin?

Sometimes when trying to submit an assignment to Turnitin (the Plagiarism checker used by South Metropolitan TAFE) you will receive an error. Errors may happen for a number of reasons. If you get an error please note what the exact wording is - or take a screen shot or photo of it. You can then provide this to your lecturer or elearning.helpdesk@polytechnic.wa.edu.au for further help.

User email was changed

If the error message says:

"UPDATING USER INFORMATION FAILED BECAUSE USER EMAIL WAS CHANGED TO AN ADDRESS THAT IS ALREADY ASSOCIATED WITH AN ACCOUNT"

...note what your current and old email addresses are listed as. Then follow these steps:

  1. Go to the Student Portal and log in http://studentportal.swan.tafe.wa.edu.au/welcome.aspx
  2. Go to Personal Records > Personal Details - Modify
  3. Change your email address back to match what your “Old email” was listed as in the Turnitin error message.
  4. Return to eCampus and log in again.
  5. Site MenuCHECK that your profile has updated to show the old email address by picking My Profile from the SITE MENU… NOTE: this may take up to 3 hours to update.
  6. Return to the Turnitin Assignment and submit your paper.

 

NOTE: This error happens because you are only allowed to have one email address registered with your user account on the Turnitin website. If your original email address was a @yahoo address, please contact elearning.helpdesk@polytechnic.wa.edu.au with your Student ID and what your original @yahoo address was.

BROWSER SETTINGS

The text in my course is too big/small. Can I make it smaller/bigger?

Resize your screen

You may find the text for your course is too large or too small to read. This can be fixed by decreasing or increasing your screen's viewing size.

An easy way to adjust your screen size if you have a scroll wheel on your mouse is to hold down the <CTRL> key on your keyboard, and scroll up or down to increase or decrease viewing size.

If you do not have a scroll wheel on your mouse instead try holding <CTRL> key on your keyboard with one finger, and pressing the + and - signs with another. This will increase and decrease your display.

Reset screen size

An easy way to check that your Web browser is displaying a web site at it's intended size is to, on the keyboard, hold down the <CTRL> key and press the number 0.

Not enough screen size

Depending on the technology you are using to view your online course, you may feel that too much room is being taken up by menus or the optional blocks that can be displayed in our learning environment.

If you are using a Web browser that has menus and toolbars displayed at the top of the screen you can toggle their display off by entering Full screen mode. This is done by clicking anywhere in the website viewing area (preferably a blank area) and pressing the <F11> key from your Function Key list at the top of your keyboard. Pressing <F11> again will turn the menus and toolbars back on.

Dock or undock blocks

In the Navigation tutorial, instructions are provided for how to both undock and dock the blocks that are displayed around the content of your course. Simply docking blocks can give you much more reading space.

'Toggle layout' button

The 'toggle layout' button at the top right of the screen allows you to dock all the blocks in one go. Clicking the button once will dock all the right-hand column's blocks (if any), clicking it again will dock all the left-hand column's blocks (if any), and finally clicking it again will return them to their original positions.

What are the system requirements for using eCampus?

To access your courses on eCampus, you will need an internet connection, a browser to access the site and a minimum display resolution of 1024x768 pixels. For some courses, you may also need additional plug-ins and viewers to view the course content.

For a complete list of system requirements, please refer to the System Requirements documentation in the Getting Started section of this course.

Which browser works best with eCampus?

You can access eCampus using any of the browsers listed below, but it runs best on the latest versions:

  • Firefox 4 or later
  • Safari 5 or later
  • Chrome 11 or later
  • Internet Explorer 8 or later (IE10 required for drag and drop of files from outside the browser into Moodle)

Recommended Browser

We recommend that you use the latest version of Chrome to access eCampus for the best possible look and functionality.

Why are some parts of my course not displaying properly?

Some parts of your online course may need additional plug-ins in order to display properly. Depending on which device and platform you're using, you may be able to download the plug-in for your browser.

Adobe Flash

Adobe Flash is a technology that is commonly used to create animations and interactive resources for webpages. However, it is not supported by all platforms, and some browsers may require you to download and install the latest version of the plug-in in order to display Flash content.

You can download the latest version of Adobe Flash from the site below:

http://get.adobe.com/flashplayer

NOTE: If you are using any Apple Mobile Platform (e.g. on the iPad) you will be unable to display Flash content.

In some cases your Flash Player may have been disabled. Depending on the Web browser you are using you will need to use different methods to re-enable it.

  • In Chrome, type in the address: about:plugins
  • In Firefox, go to the TOOLS menu and select 'Add-ons' or type <CTRL><Shift>A
  • In Internet Explorer, go to the TOOLS icon and choose Manage Add-ons

Why can't I open a file within my course?

In some cases, your course will have files that you'll need to download to fill in answers or activities. If you are unable to open or download one of these files there may be several reasons.

Missing correct software

You may not have the software installed to work with the file you are trying to download.

  • If the filename ends with an extension of '.pdf' it is an Adobe Acrobat file. Download and install the Adobe Reader to work with PDF files.

  • If the filename ends with an extension of '.doc' or '.docx' it is a Microsoft Office Word file.

  • If the filename ends with an extension of '.xls' or '.xlsx' it is a Microsoft Office Excel file.

Microsoft Office is a commercial product that can be purchased at cheaper rates if you are enrolled as a full time student. Student versions are available through the "It's not Cheating" Microsoft program.

However, every student at South Metropolitan TAFE is provided with an Office 365 email account which includes the Microsoft Office suite of programs. Using these online versions of the programs has the benefit of:

  • Automatically saves as you work
  • Can be accessed anywhere you can connect to internet 
  • Comes with 25GB of cloud storage space

Please see these instructions on how to use your Office 365 account

Security settings

You may have high security settings on your computer that are preventing files from being downloaded.

Try downloading the file and check at both the top and the bottom of your browser for a Security Warning message asking for permission to download the file. If there is a warning displayed you need to confirm that you really do want to open the file.

In Internet Explorer, if you have set your Security Settings too High, you will be unable to download. A dialog as pictured should appear:

Internet Explorer Security Error message

Go to TOOLS> Internet Options...> Security and click the Default Level button to reset. Pick OK to apply the change and retry downloading.

Pop-up blockers

Your pop-up blocker may be preventing the file from being downloaded. For information on how to allow pop-ups from your browser, see this FAQ.

Why does nothing happen when I click on a link?

Pop-up Blockers

In your course, there may be links to assessment files, external websites, videos and articles. If nothing seems to happen when you click on one of these links, the problem may be because a pop-up blocker is installed.

Pop-up blockers are automatically turned on in most Web browsers to prevent irritating adverts popping up on your screen when you browse the Internet.

To allow pop-ups just for eCampus in your browser, you need to add or allow our site:

  • Internet Explorer - Go to TOOLS> Internet Options> Privacy> Settings

Internet Explorer Pop-up Blocker Settings

  • Mozilla Firefox - Go to TOOLS> Options> Content

Firefox Pop-up Blocker Settings

  • Google Chrome - Go to Settings> Show advanced settings> Privacy [Content settings..]> Pop-ups> Manage exceptions...

Google Chrome Pop-up Blocker Settings

 

COPYRIGHT

How do I use Turnitin?

Many lecturers use the Turnitin Plagiarism checker to determine whether referencing has been correctly done and to guard against plagiarism. If your lecturer wishes you to use Turnitin they may request you submit to Turnitin in different ways.

  • Directly to Turnitin website
  • Via an eCampus Assignment

Most lecturers will enable Turnitin in a eCampus Assignment. Please see these Turnitin Instructions for using Turnitin in eCampus.

Please see these Turnitin instructions if using Turnitin via the Turnitin Website.

EMAIL

How can I change my email address?

When you go to 'My Profile' in eCampus you can edit some sections of your details. However, you can't edit your email address. To alter your email address visit the Student Portal and log in. Once changed and saved there, it will update your eCampus email address within about 3 hours.

NOTE: Yahoo email addresses will be converted to @polytechnicwest.wa.edu.au for eCampus, so that emails can be delivered.

How do I hide my email address?

If your Lecturer uses a Participation or Online User block in your course other students that are enrolled may be able to see your email address. If you do not want them to be able to, you can edit your profile to "hide" it.

  1. Choose My profile settings > Edit profile
  2. Alter Email display to "Hide my email address...".
    Setting email address to Hide
  3. Scroll to the bottom and [Save changes]

Do be aware this may make it harder for your lecturer to contact you.

 

Why can't I use my Yahoo email address on eCampus?

eCampus does not allow students to use '@yahoo' email addresses because of a change in Yahoo's emailing policies made in April 2014. Since Yahoo's change of policy all emails from eCampus are blocked from being delivered.

Emails may be triggered from eCampus by these actions:

  • when messages are sent
  • when forum postings are created
  • when you submit an assignment
  • when you submit a quiz

Because we know students with Yahoo addresses will not have emails delivered to them, we have changed our system to convert Yahoo email addresses into the South Metropolitan TAFE provided Office 365 Email address. These are <your Student ID>@polytechnicwest.wa.edu.au. Please read this section of Student Help to learn how to use your new email system. It does include added benefits such as 25GB of cloud storage.

NOTE: you can set up the @polytechnicwest email address to forward all received emails to your Yahoo account, so you can still use Yahoo to read emails from eCampus. To find out how, visit Use Rules to Automatically Forward Messages.

FILE MANAGEMENT

Why can't I open a file within my course?

In some cases, your course will have files that you'll need to download to fill in answers or activities. If you are unable to open or download one of these files there may be several reasons.

Missing correct software

You may not have the software installed to work with the file you are trying to download.

  • If the filename ends with an extension of '.pdf' it is an Adobe Acrobat file. Download and install the Adobe Reader to work with PDF files.

  • If the filename ends with an extension of '.doc' or '.docx' it is a Microsoft Office Word file.

  • If the filename ends with an extension of '.xls' or '.xlsx' it is a Microsoft Office Excel file.

Microsoft Office is a commercial product that can be purchased at cheaper rates if you are enrolled as a full time student. Student versions are available through the "It's not Cheating" Microsoft program.

However, every student at South Metropolitan TAFE is provided with an Office 365 email account which includes the Microsoft Office suite of programs. Using these online versions of the programs has the benefit of:

  • Automatically saves as you work
  • Can be accessed anywhere you can connect to internet 
  • Comes with 25GB of cloud storage space

Please see these instructions on how to use your Office 365 account

Security settings

You may have high security settings on your computer that are preventing files from being downloaded.

Try downloading the file and check at both the top and the bottom of your browser for a Security Warning message asking for permission to download the file. If there is a warning displayed you need to confirm that you really do want to open the file.

In Internet Explorer, if you have set your Security Settings too High, you will be unable to download. A dialog as pictured should appear:

Internet Explorer Security Error message

Go to TOOLS> Internet Options...> Security and click the Default Level button to reset. Pick OK to apply the change and retry downloading.

Pop-up blockers

Your pop-up blocker may be preventing the file from being downloaded. For information on how to allow pop-ups from your browser, see this FAQ.

FORUM

How do I check that my forum tracking is set to highlight new posts?

  1. Open up My Profile (in the Site Menu block), and click Edit Profile.
  2. In the Forum tracking field, select Yes: highlight new posts for me.
  3. Scroll to the bottom of the page and click the Update profile button.

Alternatively, if your unit has the Activities block enabled, you can view the forums page to control the tracking settings for individual forums.

How do I subscribe to a forum?

In each forum activity your Settings block will contain the link, Subscribe to this forum, if the forum allows subscription management by students.

Alternatively, if your unit has the Activities block enabled, you can view the forums page to control the subscription settings for all forums.

GENERAL

Fill out a PDF Form

Some of your resources may be provided as (Portable Document Format) PDFs. This is so, regardless of whether you are using a PC, Laptop, Smart Phone or Tablet, you will be able to read and annotate the resource.

Some PDF files are created as "forms". This means they have fields you need to fill out. For example, workbooks may be supplied as a PDF Form.

NOTE: When you open a PDF form you are shown a warning that tells you there are fields that need to be filled in (as shown below).

PDF Form warning

There are instructions on how to fill out a PDF Form.

I think I've found an error in eCampus. How do I report it?

Please make a note of the web address where the error occured and if possible, take a screenshot of the error.

Inclue these in an email along with details of when and how you found the error, and send it to the E-learning Helpdesk.

Why does the link I click on bring up a "Page Not Found" error?

If you have been clicking a link and a "Page Not Found" error is displayed (rather than showing the linked resource), it may be due to a couple of reasons.

  1. The linked resource is temporarily down. From time to time, a web site may be unavailable due to maintenance work on its web server. Try the link again at a later time to see if it fixes the issue.
  2. The webpage your lecturer has linked to may have been moved or deleted. In this case please email or phone you lecturer directly to let them know that it is not working.
GRADES

How do I check my grades/marks?

First log in to eCampus.

Open the course you wish to check your grades for.Check grades

From the side Administration block choose Grades

A screen appears showing grades for all assessment tools in the current course.

An example is shown below. Depending on where the lecturer adds their feedback you may or may not see it in your User Report.

User report for grades

In the above example there are no grades for the two assignments, but the Example Quiz has been completed satisfactorily (passed).

Feedback in quizzes

Click the assessment tool name to see more details (e.g. Example Quiz). The Assessment Tool will be shown and you can see Generic feedback, if it has been set.

Quiz generic feedback

To see detailed feedback click the Review link and you can review every question with the pertinent feedback provided. Feedback is shown with a green background. The score for the question is shown in the grey area where the Question No is listed (e.g. Mark 1 out of 1).

Detailed quiz feedback

 Assignment feedback

Using Administration > Grades you should be able to see both your mark and feedback provided by your lecturer for assignments. See the example below.

Grades and feedback

As in the case of the Example Quiz, clicking on the Assignment name (Example Assignment - for offline practicals in this case) can provide more detailed information. In some cases your lecturer may have uploaded a file for you to check before reattempting an assessment. 

NB: for VET students grades show as Satisfactory or Not Yet Satisfactory. You may think of these as Pass and Re-attempt. For Higher Education students actual grades will be shown and scales if set up (e.g. Pass, Merit, Fail etc.).

LTI ERRORS

LTI Error

Your screen displays LTI Error

Some of Polytechnic's eCampus courses use a special resource connection called an LTI. Occasionally there are problems with either your enrolment into this system, or with the LTI plugin that performs the connection to the resource. In these cases an image with a similar message to the one shown below will display.

LTI Error Message

If you get an error similar to this please note down the exact message that is displayed and talk to, phone or email your lecturer for more advice.

MESSAGING

How can I change my email address?

When you go to 'My Profile' in eCampus you can edit some sections of your details. However, you can't edit your email address. To alter your email address visit the Student Portal and log in. Once changed and saved there, it will update your eCampus email address within about 3 hours.

NOTE: Yahoo email addresses will be converted to @polytechnicwest.wa.edu.au for eCampus, so that emails can be delivered.

Why can't I use my Yahoo email address on eCampus?

eCampus does not allow students to use '@yahoo' email addresses because of a change in Yahoo's emailing policies made in April 2014. Since Yahoo's change of policy all emails from eCampus are blocked from being delivered.

Emails may be triggered from eCampus by these actions:

  • when messages are sent
  • when forum postings are created
  • when you submit an assignment
  • when you submit a quiz

Because we know students with Yahoo addresses will not have emails delivered to them, we have changed our system to convert Yahoo email addresses into the South Metropolitan TAFE provided Office 365 Email address. These are <your Student ID>@polytechnicwest.wa.edu.au. Please read this section of Student Help to learn how to use your new email system. It does include added benefits such as 25GB of cloud storage.

NOTE: you can set up the @polytechnicwest email address to forward all received emails to your Yahoo account, so you can still use Yahoo to read emails from eCampus. To find out how, visit Use Rules to Automatically Forward Messages.

NAVIGATION

How do I access my courses on eCampus?

Your courses can be accessed from the eCampus homepage, by clicking on the course title under the 'My courses' section.

I can't find my way around. How do I navigate eCampus?

On the eCampus, there are a number of ways you can navigate your way around. Please read the Navigation tutorial to get started.

Be aware that when you click on a hyperlink it may:

  • Open the content in a brand new window. In this case you will need to close the new window to go back to the original page.
  • Open the content in your current window. In this case you will need to use the <-Back button in your web browser to go back the original page.

 

The text in my course is too big/small. Can I make it smaller/bigger?

Resize your screen

You may find the text for your course is too large or too small to read. This can be fixed by decreasing or increasing your screen's viewing size.

An easy way to adjust your screen size if you have a scroll wheel on your mouse is to hold down the <CTRL> key on your keyboard, and scroll up or down to increase or decrease viewing size.

If you do not have a scroll wheel on your mouse instead try holding <CTRL> key on your keyboard with one finger, and pressing the + and - signs with another. This will increase and decrease your display.

Reset screen size

An easy way to check that your Web browser is displaying a web site at it's intended size is to, on the keyboard, hold down the <CTRL> key and press the number 0.

Not enough screen size

Depending on the technology you are using to view your online course, you may feel that too much room is being taken up by menus or the optional blocks that can be displayed in our learning environment.

If you are using a Web browser that has menus and toolbars displayed at the top of the screen you can toggle their display off by entering Full screen mode. This is done by clicking anywhere in the website viewing area (preferably a blank area) and pressing the <F11> key from your Function Key list at the top of your keyboard. Pressing <F11> again will turn the menus and toolbars back on.

Dock or undock blocks

In the Navigation tutorial, instructions are provided for how to both undock and dock the blocks that are displayed around the content of your course. Simply docking blocks can give you much more reading space.

'Toggle layout' button

The 'toggle layout' button at the top right of the screen allows you to dock all the blocks in one go. Clicking the button once will dock all the right-hand column's blocks (if any), clicking it again will dock all the left-hand column's blocks (if any), and finally clicking it again will return them to their original positions.

PLUGINS

What are the system requirements for using eCampus?

To access your courses on eCampus, you will need an internet connection, a browser to access the site and a minimum display resolution of 1024x768 pixels. For some courses, you may also need additional plug-ins and viewers to view the course content.

For a complete list of system requirements, please refer to the System Requirements documentation in the Getting Started section of this course.

Why can't I open a file within my course?

In some cases, your course will have files that you'll need to download to fill in answers or activities. If you are unable to open or download one of these files there may be several reasons.

Missing correct software

You may not have the software installed to work with the file you are trying to download.

  • If the filename ends with an extension of '.pdf' it is an Adobe Acrobat file. Download and install the Adobe Reader to work with PDF files.

  • If the filename ends with an extension of '.doc' or '.docx' it is a Microsoft Office Word file.

  • If the filename ends with an extension of '.xls' or '.xlsx' it is a Microsoft Office Excel file.

Microsoft Office is a commercial product that can be purchased at cheaper rates if you are enrolled as a full time student. Student versions are available through the "It's not Cheating" Microsoft program.

However, every student at South Metropolitan TAFE is provided with an Office 365 email account which includes the Microsoft Office suite of programs. Using these online versions of the programs has the benefit of:

  • Automatically saves as you work
  • Can be accessed anywhere you can connect to internet 
  • Comes with 25GB of cloud storage space

Please see these instructions on how to use your Office 365 account

Security settings

You may have high security settings on your computer that are preventing files from being downloaded.

Try downloading the file and check at both the top and the bottom of your browser for a Security Warning message asking for permission to download the file. If there is a warning displayed you need to confirm that you really do want to open the file.

In Internet Explorer, if you have set your Security Settings too High, you will be unable to download. A dialog as pictured should appear:

Internet Explorer Security Error message

Go to TOOLS> Internet Options...> Security and click the Default Level button to reset. Pick OK to apply the change and retry downloading.

Pop-up blockers

Your pop-up blocker may be preventing the file from being downloaded. For information on how to allow pop-ups from your browser, see this FAQ.

PROFILE

How can I change my email address?

When you go to 'My Profile' in eCampus you can edit some sections of your details. However, you can't edit your email address. To alter your email address visit the Student Portal and log in. Once changed and saved there, it will update your eCampus email address within about 3 hours.

NOTE: Yahoo email addresses will be converted to @polytechnicwest.wa.edu.au for eCampus, so that emails can be delivered.

How do I add a photo to my profile?

  1. In the Site Menu block, click on My Profile.
  2. Click on Edit Profile in the Settings block.
  3. Scroll down to the User picture section and click on Add...
  4. Click on Upload a file on the left menu to browse for your image file, then click Upload this file.
  5. Scroll down to the bottom of the page and click Update profile.

How do I change my time zone?

All users should update their time zone when accessing Moodle for the first time.

To change your time zone in your profile settings:

  1. Click on My Profile in the Site Menu block, and click Edit Profile in the Settings block.
  2. Scroll down to the Timezone field and select the required time zone.

How do I hide my email address?

If your Lecturer uses a Participation or Online User block in your course other students that are enrolled may be able to see your email address. If you do not want them to be able to, you can edit your profile to "hide" it.

  1. Choose My profile settings > Edit profile
  2. Alter Email display to "Hide my email address...".
    Setting email address to Hide
  3. Scroll to the bottom and [Save changes]

Do be aware this may make it harder for your lecturer to contact you.

 

Why can't I use my Yahoo email address on eCampus?

eCampus does not allow students to use '@yahoo' email addresses because of a change in Yahoo's emailing policies made in April 2014. Since Yahoo's change of policy all emails from eCampus are blocked from being delivered.

Emails may be triggered from eCampus by these actions:

  • when messages are sent
  • when forum postings are created
  • when you submit an assignment
  • when you submit a quiz

Because we know students with Yahoo addresses will not have emails delivered to them, we have changed our system to convert Yahoo email addresses into the South Metropolitan TAFE provided Office 365 Email address. These are <your Student ID>@polytechnicwest.wa.edu.au. Please read this section of Student Help to learn how to use your new email system. It does include added benefits such as 25GB of cloud storage.

NOTE: you can set up the @polytechnicwest email address to forward all received emails to your Yahoo account, so you can still use Yahoo to read emails from eCampus. To find out how, visit Use Rules to Automatically Forward Messages.

QUIZZES

How do I check my grades/marks?

First log in to eCampus.

Open the course you wish to check your grades for.Check grades

From the side Administration block choose Grades

A screen appears showing grades for all assessment tools in the current course.

An example is shown below. Depending on where the lecturer adds their feedback you may or may not see it in your User Report.

User report for grades

In the above example there are no grades for the two assignments, but the Example Quiz has been completed satisfactorily (passed).

Feedback in quizzes

Click the assessment tool name to see more details (e.g. Example Quiz). The Assessment Tool will be shown and you can see Generic feedback, if it has been set.

Quiz generic feedback

To see detailed feedback click the Review link and you can review every question with the pertinent feedback provided. Feedback is shown with a green background. The score for the question is shown in the grey area where the Question No is listed (e.g. Mark 1 out of 1).

Detailed quiz feedback

 Assignment feedback

Using Administration > Grades you should be able to see both your mark and feedback provided by your lecturer for assignments. See the example below.

Grades and feedback

As in the case of the Example Quiz, clicking on the Assignment name (Example Assignment - for offline practicals in this case) can provide more detailed information. In some cases your lecturer may have uploaded a file for you to check before reattempting an assessment. 

NB: for VET students grades show as Satisfactory or Not Yet Satisfactory. You may think of these as Pass and Re-attempt. For Higher Education students actual grades will be shown and scales if set up (e.g. Pass, Merit, Fail etc.).

How do I know that I have submitted my quiz correctly?

  • Read the quiz introduction and requirements to ensure you complete the quiz within the time limit and before the close date/time.
  • To navigate around the quiz and go back to questions, ensure you click on the links. Do not click the browser back button.
  • Click on the Finish attempt link in the Quiz navigation block.  Note: You will not have the option to click this link if you have clicked Next on the last question.
  • Click the Submit all and finish button (you must always click this button at the end of a quiz).
  • You will see a confirmation box highlighting you're about to close this attempt.  If you’re happy with your answers click the Yes button.

I'm scared to view the quiz in my course as I have a limited number of attempts.

Your lecturer may have only allowed a limited number of attempts for quizzes in your course. This may be for assessment purposes. So when you view a quiz, you may be warned that you only have X number of attempts to answer your questions.

Be assured that:

  1. If you don't press the Submit button at the end of the attempt, the quiz remains open so you haven't used your attempt.
  2. If you mistakenly submit an attempt, your lecturer can easily delete your attempt so that it's reset.

Why do I get different feedback in quizzes from different lecturers?

The Quiz tool in eCampus allows lecturers to choose when and how they give feedback.

Some lecturers provide self-assessment quizzes for students, these typically give feedback on individual questions as you go along. Other configurations of quizzes will display feedback and scores only when you finish your quiz, in a review screen.

Some quizzes for formal testing will only show feedback to students once all students have completed the quiz. In this last instance, you will need to click back into the quiz activity to see your feedback.

Why do I keep on losing the work I type into a quiz?

If you navigate away from a quiz before you've submitted it, the answers you have typed into the page will not be saved.

You must click on the 'Save and continue' button at the bottom of each page to save your work.

SYSTEM REQUIREMENTS

What are the system requirements for using eCampus?

To access your courses on eCampus, you will need an internet connection, a browser to access the site and a minimum display resolution of 1024x768 pixels. For some courses, you may also need additional plug-ins and viewers to view the course content.

For a complete list of system requirements, please refer to the System Requirements documentation in the Getting Started section of this course.

Why can't I open a file within my course?

In some cases, your course will have files that you'll need to download to fill in answers or activities. If you are unable to open or download one of these files there may be several reasons.

Missing correct software

You may not have the software installed to work with the file you are trying to download.

  • If the filename ends with an extension of '.pdf' it is an Adobe Acrobat file. Download and install the Adobe Reader to work with PDF files.

  • If the filename ends with an extension of '.doc' or '.docx' it is a Microsoft Office Word file.

  • If the filename ends with an extension of '.xls' or '.xlsx' it is a Microsoft Office Excel file.

Microsoft Office is a commercial product that can be purchased at cheaper rates if you are enrolled as a full time student. Student versions are available through the "It's not Cheating" Microsoft program.

However, every student at South Metropolitan TAFE is provided with an Office 365 email account which includes the Microsoft Office suite of programs. Using these online versions of the programs has the benefit of:

  • Automatically saves as you work
  • Can be accessed anywhere you can connect to internet 
  • Comes with 25GB of cloud storage space

Please see these instructions on how to use your Office 365 account

Security settings

You may have high security settings on your computer that are preventing files from being downloaded.

Try downloading the file and check at both the top and the bottom of your browser for a Security Warning message asking for permission to download the file. If there is a warning displayed you need to confirm that you really do want to open the file.

In Internet Explorer, if you have set your Security Settings too High, you will be unable to download. A dialog as pictured should appear:

Internet Explorer Security Error message

Go to TOOLS> Internet Options...> Security and click the Default Level button to reset. Pick OK to apply the change and retry downloading.

Pop-up blockers

Your pop-up blocker may be preventing the file from being downloaded. For information on how to allow pop-ups from your browser, see this FAQ.

Why can't I use my Yahoo email address on eCampus?

eCampus does not allow students to use '@yahoo' email addresses because of a change in Yahoo's emailing policies made in April 2014. Since Yahoo's change of policy all emails from eCampus are blocked from being delivered.

Emails may be triggered from eCampus by these actions:

  • when messages are sent
  • when forum postings are created
  • when you submit an assignment
  • when you submit a quiz

Because we know students with Yahoo addresses will not have emails delivered to them, we have changed our system to convert Yahoo email addresses into the South Metropolitan TAFE provided Office 365 Email address. These are <your Student ID>@polytechnicwest.wa.edu.au. Please read this section of Student Help to learn how to use your new email system. It does include added benefits such as 25GB of cloud storage.

NOTE: you can set up the @polytechnicwest email address to forward all received emails to your Yahoo account, so you can still use Yahoo to read emails from eCampus. To find out how, visit Use Rules to Automatically Forward Messages.

Back to top