Why can't I upload my assignment to Turnitin?

Sometimes when trying to submit an assignment to Turnitin (the Plagiarism checker used by South Metropolitan TAFE) you will receive an error. Errors may happen for a number of reasons. If you get an error please note what the exact wording is - or take a screen shot or photo of it. You can then provide this to your lecturer or elearning.helpdesk@polytechnic.wa.edu.au for further help.

User email was changed

If the error message says:

"UPDATING USER INFORMATION FAILED BECAUSE USER EMAIL WAS CHANGED TO AN ADDRESS THAT IS ALREADY ASSOCIATED WITH AN ACCOUNT"

...note what your current and old email addresses are listed as. Then follow these steps:

  1. Go to the Student Portal and log in http://studentportal.swan.tafe.wa.edu.au/welcome.aspx
  2. Go to Personal Records > Personal Details - Modify
  3. Change your email address back to match what your “Old email” was listed as in the Turnitin error message.
  4. Return to eCampus and log in again.
  5. Site MenuCHECK that your profile has updated to show the old email address by picking My Profile from the SITE MENU… NOTE: this may take up to 3 hours to update.
  6. Return to the Turnitin Assignment and submit your paper.

 

NOTE: This error happens because you are only allowed to have one email address registered with your user account on the Turnitin website. If your original email address was a @yahoo address, please contact elearning.helpdesk@polytechnic.wa.edu.au with your Student ID and what your original @yahoo address was.

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